Mastering the Art of Positive Problem Solving: 
Handling Tough Feedback from Staff, Parents and Social Media

November 18 @ 1pm
Presenter: Kathe Petchel, Hinge Advisors
Approved for 1 hr. Training Credit with DCDEE!

This webinar, presented by Kathe Petchel, includes strategies for handling tough feedback from staff, parents, and social media with positivity. Benefits of successfully navigating tough feedback include reducing enrollment challenges, increasing staff retention, and building stronger relationships with staff and families. 

Specific content we will cover includes viewing difficult feedback as an opportunity for growth and positive problem-solving, with references to the book Growth Mindset by Carol Dweck.  Kathe includes an introduction to research by Abraham Maslow, Maslow’s Hierarchy in the Workplace and why addressing staff needs (from physiological to self-actualization) can prevent dissatisfaction and create a more positive work environment. Practical tips and strategies will include responding to licensing challenges and social media criticism and managing keyboard critics and online bullying. Participants will leave the webinar with preventative tasks to minimize issues as well as steps to take when necessary.

Our Presenter

Kathe Petchel
Bright Beginnings Founder and HINGE Advisors Business Development Specialist 

Kathe Petchel has worked in early childhood education for 43 years. A graduate of Penn State University, Kathe earned her B.S. in elementary education with a specialty in early childhood education. After teaching kindergarten and first grade in public schools, she opened her first childcare center in 1984. She is a multi-site childcare owner with three preschools (Bright Beginnings) serving more than 400 families in Charlottesville, Virginia. She is a board member of the Virginia Child Care Association and is Outdoor Classroom certified. 

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